Help
FAQ & Troubleshooting
Quick fixes for the most common problems. Still stuck? Note the page address (/student/courses, /instructor/sessions, ...) and the exact button you clicked (like Save Attendance), then contact your admin.
Common problems
I logged in but I see “Waiting for approval”. What now?
Your teacher/manager request is on /admin/approvals. Ask your admin to click Approve. Do not create a second account.
Student: “I cannot see my course.”
Check 3 things: (1) /student/courses — is the badge Active or Not enrolled? (2) Is your grade level set? “Grade not assigned” means admin must set it. (3) Is the course marked Upcoming? Upcoming courses are not open for enrolment.
Teacher: “Enroll Student button is missing.”
That button is admin/manager only by design. Ask your admin to enrol, or keep Self enrollment ON in the course Visibility settings.
Join link / Meet link is missing.
The teacher has not added it yet, or Google Calendar is not connected. Teacher: open /instructor/settings and click Connect Google Calendar, then edit the session to add the link.
“Please fill in all required fields” when creating a session.
Course, Session Title, Date and Time are required (red *). Duration defaults to 1 hour. Fill all four and click Create Session again.
Thumbnail or material upload fails.
Thumbnail max is 5 MB; each material file max is 50 MB. Shrink the file or remove it with the X button and try again.
Manager: “I cannot find Create Session.”
Correct — managers are read-only. The button is hidden for your role. Ask an admin to create the session.
Attendance I marked does not show for students.
You must click Save Attendance after toggling. Refresh the session page and confirm the saved state, then ask the student to refresh /student/sessions.
Notification says “sent to 0 users”.
The target audience has no push subscriptions (users must allow notifications in the browser), or you picked the wrong audience card. Check All Students vs All Instructors vs Everyone and try again.
MapleStars LMS User Manual · Simple step-by-step guide · If a button is missing, check your role with your admin